EPS Painting Company ("we," "us," or "our") provides residential and commercial painting and home improvement services in Woburn, MA and surrounding areas. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, submitting a form, or contacting us, you agree to this policy.
1. Information We Collect
We collect information you give us directly, such as when you request a free estimate, fill out a form, call, text, or chat with us:
- Name, phone number, email address, and property address
- Details about your project (services needed, timing, property type)
- Messages, photos, and any other information you choose to share
We also collect limited technical data automatically, such as your IP address, browser type, device, pages visited, and referring website, using cookies and similar tools.
2. How We Use Your Information
- To respond to your inquiry and provide estimates and services
- To schedule appointments and send reminders and project updates
- To follow up about your request by phone, text message, or email
- To improve our website, services, and customer experience
- To send offers or promotions, only where you have agreed to receive them
- To meet legal and accounting obligations
3. Text Messaging (SMS) Privacy
If you provide your mobile number and opt in to receive text messages, we may send you messages about your estimate, appointments, project updates, and, if you agreed, promotions. Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. Reply HELP for help. See our Terms & Conditions for full messaging terms.
4. How We Share Information
We do not sell your personal information. We share it only with:
- Service providers who help us run our business (for example, our CRM, scheduling, email, and text messaging platforms), who may use it only to provide services to us
- Crew members or subcontractors who need it to complete your project
- Authorities or other parties when required by law or to protect our rights
- A successor, if our business is sold or merged
5. Cookies and Tracking
We use cookies and similar technologies to keep our site working, understand traffic, and measure our advertising. You can control cookies in your browser settings. Disabling them may affect how parts of the site work.
6. Data Retention and Security
We keep your information only as long as needed for the purposes above or as required by law. We use reasonable safeguards to protect it, but no method of transmission or storage is completely secure.
7. Your Choices and Rights
- Opt out of texts by replying STOP, and of emails by using the unsubscribe link
- Ask us to access, correct, or delete your personal information
- Ask us to stop contacting you for marketing
Residents of some states (including California) may have additional rights under local privacy laws. To use any of these rights, contact us using the details below.
8. Children's Privacy
Our services and website are not directed to children under 13, and we do not knowingly collect their information.
9. Third-Party Links
Our site may link to other websites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this policy from time to time. The "Last updated" date above shows the latest version.
11. Contact Us
EPS Painting Company
Phone: (617) 454-4104
Website: www.epspaintingma.com